FAQs
Put your mind at ease
Can Positive help me with my mental illness?
While some of the tools and techniques we share may help those with mental illnesses, this is not what our programmes are designed for. Our programmes do not offer clinical support for psychological disorders, rather they are designed to promote the development of positive, proactive habits that can help you to optimise your psychological wellbeing in your everyday life. We would urge any individual who is struggling with mental health issues to reach out to those around them and/or seek help from a professional. The diagnosis and treatment of clinical mental illness requires the attention of a physician or other properly qualified mental health professional.
Where can I access further help?
The NHS Website provides a comprehensive list of websites and helplines to support people with a range of psychological health concerns:
https://www.nhs.uk/conditions/stress-anxiety-depression/mental-health-helplines/
as well as suicidal thoughts:
https://www.nhs.uk/conditions/suicide/
Samaritans: call free on 116 123 (UK and Ireland)
Education support: is a helpline for UK teachers, lecturers and staff in education: call free on 08000 562 561
Support for children and young people:
ChildLine: call free on 0800 11 11 (UK); 1800 66 66 66 (Republic of Ireland, under 18s only); 01 6767960 (Republic of Ireland, for parents); webchat available (check website)
Youngminds Crisis Messenger: text YM to 85258 – texts are free from some service providers
Do I need any existing knowledge to participate in a Positive programme?
Our programmes do not require any existing knowledge from individuals or teams. We will guide you through all the science required to understand and get the most from our tools and practices.
Can I work with Positive if I'm not in the UK?
Absolutely. We've worked with organisations all over the world and now have a range of delivery methods to ensure we can give you a great experience, wherever you are! If you'd like to discuss your organisation's specific requirements with a member of our team, please do get in touch.
Does Positive comply with data protection rules?
Of course! At Positive we take data protection very seriously. We only collect data that we need to deliver our services and we don't hold data for any longer than necessary. You can find out more about what data we collect and how we manage it in our Privacy Policy.
Is Positive ISO compliant?
Yes! We have an ISO 27001 certification and we have audits every year to ensure we are still meeting the required standards.
Where can I send questions or feedback?
We love hearing from you, so if there's a question we haven't answered or you have some feedback for us, please do get in touch.